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J-Care Next Day NBD Onsite Support for Juniper Networks SSG 140 firewall
Regular price: 229 € Your price: 225 € units	Availability: In 10 days Warranty: 12 měsíců P/N: SVC-NDCE-SSG140 Views: 161 x 1 2 3 4 5 (Not rated)
J-Care support for Juniper Networks firewalls and VPN Juniper Networks J-Care Support Offerings matrix Quick Reference Guide for Opening a Case and Escalation Do you own this product? Do you have any experiences you would like to share? Do you need to ask or wish to advise others? Please, leave your comments below.	Next-Day Next business day is defined as 12 hours a day, 5 days a week delivery of advance Hardware replacements. “Next-day delivery” means that Juniper Networks will deliver advance replacements for defective Hardware on the next business day for replacement requests placed by 3:00 p.m. (local JTAC time), Monday through Friday, except Juniper Networks’ holidays. For countries where Juniper Networks does not have an in-country depot and next business day delivery is unavailable, Juniper will ship the replacement part within 24 hours of the RMA origination. Actual delivery will be subject to local customs and importation restrictions and transportation delays. JTAC Access With JTAC support, you have unlimited access to JTAC engineers by phone and online 24x7x365. As a single point of contact for all your support needs, our JTAC engineers have extensive experience in supporting large-scale networks and help you diagnose system problems, provide solutions and workarounds where necessary. To ensure that we respond as quickly as possible, automatic escalation alerts to senior management are triggered on all priority issues. Software Releases Juniper Networks will provide Customer with access to all new Software Releases Customer has licensed when they are made available for general public release Award-winning Online Support The Association of Support Professionals (ASP) Ten Best Web Support SitesThe Customer Support Center (CSC) is a critical part of Juniper Networks customer service and support strategy and was recently ranked among the world's best in online support. In 2006, the CSC was recognized by the Association of Support Professionals for outstanding performance and innovation in online service and support. The CSC provides a worldwide 24x7x365 support channel to enable our customers and partners to quickly and efficiently support their investment in Juniper Networks hardware and software wherever and whenever they chose to log in. Onsite When JTAC determines that on-site support is required, an internetworking experienced service technician who is trained on Juniper products will be dispatched to the customer site. At the customer’s site, this technician will only work under the direction of a JTAC engineer to solve the problem(s). If required, a replacement product will already be at the site. The technician will perform tasks as directed by JTAC, and as outlined in the existing Global Service Operations (GSO) policy “Customer On-Site Service Support.” Furthermore, the technician will only be released from the site upon approval of the JTAC engineer, with concurrence of the customer. The technician will assist with packing up and removing any defective products. Price history Bookmark this page
Technical specification
Configuration:	Next-Business Day advanced replacement JTAC support with unlimited access to JTAC engineers by phone and online 24x7x365. Onsite Technician Acess to all new software releases customer has licensed. Acess to Juniper Networks Customer Support Center (CSC).
Features:
Operating system	Juniper ScreenOS 6.1.0
Attachments	Datasheet Juniper Networks J-Care Service Offerings Juniper Networks JTAC User Guide Customer Support Center (CSC) – Self-Help Online Tools/Resourc
Links	Juniper Networks firewalls download software Juniper Networks Knowledge Base Juniper ScreenOS 6.1.0 Software Documentation Miercom - Juniper versus Cisco versus CheckPoint TOLLY GROUP - Juniper versus Cisco versus CheckPoint

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